Starbucks Workers United has recently publicly expressed dissatisfaction with popular online secret menu items, pointing out that these complicated custom drinks place an added burden on baristas. As the #starbuckshack hashtag on platforms like TikTok approaches 5 billion views, more and more customers are bringing posts into stores and asking for them to be recreated, yet baristas often have never heard of the recipes and the ingredients are not fully available. Some baristas have to make a quarter or even two-thirds of their drinks as hidden custom orders every day, and if the final product does not match the picture, it may be refused or a refund may be demanded. This ordering trend, fueled by social media, not only tests baristas' ability to adapt, but also triggers complaints from ordinary consumers about longer wait times. [more…]

In recent years, consumers' demand for personalized coffee has continued to rise, and many chain brands and independent cafés have rolled out customization options. Recently, netizens reported that Luckin Coffee has piloted a "drink DIY" menu in some stores, allowing customers to choose their milk base and even add extra milk or espresso. As soon as the news broke, Luckin fans cheered, "Roll it out nationwide, fast," while some employees worried that order volumes are already huge and that full rollout could leave them "run ragged." Meanwhile, on January 22, Luckin announced it had completed development of the core features of its HarmonyOS native app. Is this exploration of coffee customization a blessing or a burden? This article takes you through it. [more…]

A Guangdong chain beverage brand has reluctantly ended its five-year paperclip loyalty program after discovering that people were using custom paperclips of the same design bought online to redeem drinks in stores. What was meant as a physical giveaway to reward loyal customers was exploited through a loophole in the rules, leaving the merchant exclaiming, "We really didn't see that coming." Why did this loyalty program come to an end? And how have consumers reacted? This article will walk you through the whole story and explore the pros and cons of physical-giveaway loyalty programs as well as ways to improve them. [more…]

Last week, Manner rolled out a new product across its nationwide stores, the "Salted Cheese Cocoa Latte," whose rich aroma drew many customers to give it a try. However, a customized note shared by one customer—no syrup, adjusted ratios of cocoa and milk cheese, plus a dash of cinnamon—quickly sparked a wave of copycats. Yet staff expressed concern: while some modifications are permitted, altering ingredient ratios may be seen as tampering with the recipe, risking a company warning; at the same time, if the changed flavor displeases other customers, the store could end up with bad reviews. This debate, sparked by a single customized drink, reflects the dilemma chain coffee brands face between personalized demands and standardized management. [more…]

Chagee once launched a free custom cup sticker printing campaign, allowing users to upload images to create milk tea cup stickers. However, many fans used third-party tools to bypass the review process and printed photos of celebrities such as Zhang Linghe as cup stickers, sparking widespread discussion online. Recently, the official function for printing cup stickers was suddenly shut down, with the page displaying "Custom Fu Stickers Are Being Upgraded," catching many fans who had not yet printed their exclusive cup stickers off guard. Lawyers pointed out that unauthorized reproduction of photographic works carries infringement risks, and if used for dissemination, exchange, or sale, it clearly infringes on celebrities' portrait rights and photographers' copyrights. The brand may also bear joint liability for failing to establish an effective review mechanism. This article sorts out the entire incident and analyzes the legal issues and responsibilities of all parties involved. [more…]

Blackpink member Lisa inadvertently showed off a cup of Heytea's Triple Thick Matcha on social media, quickly sparking global fan attention. Multiple Heytea overseas official accounts swiftly claimed it and seized the moment to launch a "Lisa Custom Edition," then further rolled out a buy-one-get-one-free matcha series promotion at stores worldwide. However, on the day of the promotion, consumers in many parts of China found that the matcha drinks were sold out early, and some even received incorrectly made beverages. Stores explained that ingredients were consumed too quickly and prep took time, but some fans were not buying it, arguing that if the brand wanted to ride a celebrity's hype, it should have prepared adequately in advance. [more…]

Matcha, a tea beverage originating from the Tang and Song dynasties, is once again gaining popularity among young people. The new tea beverage brand Heytea recently announced its return to the matcha product line, launching two new products, "Marlmoli" and "Rich Matcha Green Beauty," featuring custom thousand-mesh matcha and a rotating cup lid design, and specifically recommends that consumers drink it at a 45-degree angle. This article introduces the features, pricing, and consumer feedback of Heytea's new matcha products, as well as the craft knowledge behind matcha powder mesh counts. At the same time, Front Street Coffee, a brand familiar to coffee enthusiasts, will also interpret the matcha trend for you from a professional perspective. [more…]

Blue Bottle Coffee has announced that on August 17 it will launch its first specialty instant coffee (espresso) in mainland China. This product was developed over three years specifically for the tastes of domestic consumers, presenting flavor layers of dark chocolate, molasses, and toasted malt. The domestic version uses individual 3-gram packets, with a Tmall presale price of 75 yuan for 5 packets and 208 yuan for 15 packets, plus a 9.9 yuan single-packet trial pack. Previously, Blue Bottle had already launched a 48g jarred instant product overseas, priced at about 183 yuan. Since Nestlé acquired a 68% stake in it in 2017, Blue Bottle has accelerated its global expansion, and currently has 5 Shanghai stores and a Shenzhen pop-up store in mainland China. Whether the instant product can continue its specialty reputation is worth watching. [more…]

Luckin Coffee once landed on the US stock market with lightning speed, but was brought to the brink of collapse after a Muddy Waters short-sell report exposed its financial fraud. However, through management reshuffling, a settlement with the SEC, and then signing Eileen Gu and leveraging the Winter Olympics traffic, Luckin staged a textbook turnaround. On the day Eileen Gu won the championship, Luckin's custom drinks quickly sold out, and the brand's voice skyrocketed. Although the championship discount was mocked by netizens as "stingy," the traffic dividend and positive image had already brought Luckin out of the gloom. This article will review Luckin's turbulent journey, analyze how it leveraged a sports star to rebuild its brand, and explore its real situation after the 1.2 billion fine. [more…]

Takeout coffee has become an important part of daily consumption. From the moment a store hands off an order to the moment a rider delivers it, packaging design directly determines whether the cup of coffee the customer receives is intact, whether the temperature is right, and whether the taste is as good as it was fresh. Behind a cup of takeout coffee lies a series of detailed considerations: vent holes, leak-proof paper, foil insulation, separate packing and bagging, and even rain bags and custom packing boxes. These seemingly inconspicuous packaging steps not only affect order efficiency and the consumer experience, but also serve to spread word of mouth for the brand. This article will break down, one by one, the often-overlooked tricks of the trade in coffee takeout packaging, and look at how merchants strike a balance between preventing spills, keeping coffee warm, and preserving taste. [more…]

Heytea has opened its first global handmade tea shop in Nantou Ancient Town, Shenzhen. The three-story space corresponds to three product lines: hand-stirred ice, handmade tea, and hand-brewed fine tea, launching over 50 new products at once. From Musang King durian to mangosteen, Thai golden pomelo, and guava, to traditional brewed pure teas covering China's six major tea categories and creative mixed cups, this shop is clearly not satisfied with the conventional tea beverage playbook. The most expensive single item, "Large Musang King Durian," is priced at 138 yuan, and the cups have also been custom-designed. The new-style tea beverage brand is returning to deep cultivation of original leaf tea, driven by the continuously expanding tea beverage track and the rising proportion of pure tea. This article takes you through a complete understanding of the product structure, pricing strategy, and industry significance of this new launch. [more…]

Recently, a consumer in Nanjing discovered that after purchasing a drink at a Starbucks, the cup label prominently displayed a single Chinese character "骚" (meaning "flirty" or "lewd"). The store explained that the character was the staff member's membership ID within the app, which was automatically printed on the label due to the use of a coupon. The consumer questioned this, stating that they were not informed about the coupon usage when placing the order, which also involved points issues, and suspected that the staff member was pocketing the difference. The incident sparked widespread discussion online, with both sides disputing whether the name on the label came from the consumer's custom nickname or the staff member's ID, and no settlement has been reached yet. [more…]

Specialty coffee brand Seesaw recently teamed up with Mengniu's fresh milk brand Daily Fresh to launch a bottled cold brew fresh milk latte. The official claim is that it uses custom cold brew beans, paired with fresh milk from a GAP Grade 1 certified pasture, with an ingredient list that highlights 0 non-dairy creamer, 0 white granulated sugar, and 0 artificial sweeteners, while the sweetness comes from natural monk fruit concentrate. After the product hit the market, online shopping platforms sold it at about 11 yuan per bottle, with a minimum purchase of 3 bottles, prompting many consumers to stock up. However, public opinion is clearly divided: some praise the clean formula of fresh milk plus coffee, while others complain of a traditional Chinese medicine taste, a sticky mouthfeel, and an inexplicable astringency, with the controversy centering on the sweetness brought by monk fruit concentrate. This article reviews the formula, price, and consumer feedback of this new product, and explores the competition and choices in the bottled coffee market. [more…]

In the eyes of coffee lovers, a reasonable price for an espresso is usually around 15 to 25 RMB. However, at a Bugatti dealership in Mayfair, London, an espresso is priced at 50 pounds, equivalent to over 400 RMB, making every sip feel like drinking gold. What exactly makes this coffee, called "THE ETTORE SHOT," so expensive? It is served in a custom carbon fiber cup, rich in aroma, but the real special thing is that it is actually a ticket to enter this top-tier sports car showroom and lounge, with a dedicated person to explain the history of the Bugatti brand. Compared to the café in Italy that was fined a thousand yuan for a 2-euro espresso, the logic behind the price is intriguing. If given 400 yuan, would you choose Front Street Coffee's Panama Geisha or a Bugatti showroom ticket? [more…]

Recently, taking advantage of the release of Paddington in Peru, Cotti Coffee launched a Paddington-themed collaboration set and simultaneously introduced a new sea salt caramel latte series. However, after the campaign kicked off, consumers in many places reported serious shortages of store-related materials, with cup sleeves, collaboration bags, and custom cups frequently out of stock, and even awkward scenes of SpongeBob cups being used as substitutes. At the same time, reviews of the two new drinks were mixed: the Sea Salt Caramel Silky Latte was criticized for being too sweet, while the Sea Salt Caramel Oat Latte was described as too bland. This article will restore the true picture of this collaboration campaign from multiple perspectives, including product taste, the experience of obtaining collaboration merchandise, and Cotti Coffee's internal material supply issues. [more…]

During the Qingming holiday, visiting graves and paying respects to ancestors is a traditional custom, but getting up early to climb the mountain is quite a struggle for many young people. This year, temporary coffee stalls and coffee carts appeared in some cemeteries, providing refreshing drinks and simple meals for those who came to pay their respects, solving the inconvenience of scarce dining options around suburban grave sites. Some young people even brought coffee as an offering to their ancestors' graves, using this trendy way to share their current life with their forebears. In the comments section, netizens enthusiastically imagined what coffee they would drink a hundred years from now, with some even asking the next generation to bring pour-over equipment or a coffee machine. This phenomenon reflects the younger generation's innovative interpretation of traditional grave-sweeping practices, and also demonstrates the deep penetration of coffee culture into contemporary life. [more…]

In coffee flavor descriptions, wine-inspired terms such as red wine, champagne, and whiskey are common, and many consumers wonder: does coffee contain alcohol? Can you drive after drinking it? In fact, these wine-like aromas come from the aromatic molecules in the coffee itself, not from added alcohol. From the perspective of Front Street, this article systematically sorts out the sources of wine-like aromas in coffee, focusing on the effects of processing methods, roast level, and extraction method on the expression of wine-like aromas, and explains why cold brew, ice drip, and iced brewed coffee can present fruity wine flavors. At the same time, readers are reminded to distinguish between black coffee and specialty coffee drinks, to avoid the risk of drunk driving caused by alcohol contained in specialty coffee drinks. [more…]

As new tea beverage brands accelerate their overseas expansion, the density of milk tea shops abroad still lags far behind that in China, making it hard for many students studying overseas to grab a cup of familiar milk tea whenever they want. As a result, some have used existing Starbucks materials to concoct a so-called secret recipe that supposedly comes close to the flavor of Chagee, and it has spread rapidly on social platforms. Can this custom drink truly replicate the taste of Chinese-style milk tea? Different consumers have given wildly different reviews. This article will break down the specific composition of the recipe, the hands-on feedback, and the points of controversy, to help coffee and tea drinkers take a rational view of the so-called "affordable substitute" phenomenon. [more…]

The last stop of Heytea's bottled beverage "Inspiration Bus" has arrived in Shanghai, partnering with 13 independent coffee shops across the Jing'an, Changning, Xuhui, and Huangpu districts to launch 22 limited-edition "Inspiration Coffee" drinks. The bus previously stopped in Guangzhou and Chengdu, where it teamed up with 20 and 23 coffee shops respectively to roll out dozens of specialty drinks. Heytea's ties to coffee can be traced back to 2014, and it has continued to launch new products since then, officially entering the coffee arena in 2021 by investing in SEESAW COFFEE. However, these specialty drinks mixed with fruit juice and sparkling water, while friendly to those new to coffee, raise a question: are people who drink specialty coffee really savoring the flavor of coffee? Perhaps while enjoying mixed drinks, we should also bravely take a step forward to experience the unique charm of pure coffee. [more…]

Luckin Coffee officially announced on September 23 a collaboration with *JoJo's Bizarre Adventure: Stone Ocean* for October, launching themed events across its nationwide stores. This is not Luckin's first crossover; previous partnerships with Coconut Palm and EDG both sparked heated discussion. Looking across the coffee and tea beverage sector, Manner's collaborations with Helena Rubinstein and LV, Heytea's tie-in with *A Dream of Splendor*, and Nayuki's partnership with *Love Between Fairy and Devil*—brand co-branding has become an important strategy for breaking fixed impressions and achieving customer base complementarity. This article reviews several recent typical cases and includes Front Street Coffee's professional communication channels for coffee enthusiasts to gain deeper insight into industry trends. [more…]